Pre-order dispatch
The first Crackerworld release begins dispatching on 1 November 2026. We will email order and dispatch updates to the address used at checkout. If we expect a material delay, we will offer a revised date or a full refund.
Delivery destinations and timing
Royal Mail Tracked 48: £4.99 for Great Britain parcels up to 2 kg (up to three Little Paws crackers, or two Big Paws / Big & Little crackers). Larger orders up to ten crackers are £9.99. US tracked delivery is £15.99 for one cracker or £19.20 for two, including import duties. Larger quantities require a personal quote.
| Destination | Service | Expected after dispatch | Launch rule |
|---|---|---|---|
| Great Britain | Royal Mail Tracked 48 | Usually 2–4 business days | England, Scotland and Wales only. |
| United States | Tracked international delivery | Usually 6–14 business days | Import duties included; seed-free gift replaces plantable paper. |
Times are estimates, not guarantees. Postal delays, customs checks, weather and remote destinations can add time. We are responsible for the goods until they are delivered to the address you gave us. Please check that address carefully before paying and contact us immediately if it is wrong.
Cancel before dispatch
Email crackers@crackerworld.com with your name and order email. If the parcel has not entered dispatch, we will cancel and refund it.
Change-of-mind returns
- Tell us within 14 days after the goods arrive that you want to cancel.
- Wait for our return instructions and returns address. Do not post goods to our registered office unless we specifically direct you there.
- Send the goods back within 14 days after telling us. Keep proof of postage.
You may inspect the product as you would in a shop. We may reduce the refund if handling beyond that has reduced its value—for example, if a toy has been played with, chewed, soiled or damaged. This does not limit your rights where the product is faulty.
For a change of mind, you pay the direct return-postage cost. We refund the product price and the cost of our least-expensive delivery option (Royal Mail Tracked 48 for Great Britain). We make the refund within 14 days after we receive the goods back, or after you provide evidence of return if earlier, using the original payment method.
Faulty, damaged or incorrect goods
Contact us promptly with your order email, a description and clear photographs where useful. If the goods are faulty, damaged, not as described or incorrect, UK consumer law may entitle you to a repair, replacement, price reduction or refund. We will provide appropriate return instructions and cover reasonable return costs.
Model cancellation form
You do not have to use this wording, but it contains everything we need:
Questions? Email crackers@crackerworld.com and Josh or Amy will help.